RETURNS / Basic answers for “How to return a product?”:
* Our company gladly accept returns for any reason within 60 days from shipping date. Shipping charges are not reimbursed.
* In case you want to return the product, please send an email to email@example.com with your order number and your return reasons prior to shipping your product. After written approval for return from Lecapio Customer Service, please return the product to the address displayed in the delivery note.
* In case you want to return the product and you are sending it back to one of the proposed destinations for returns, you must send a receipt of the postal service (track&trace number); so we can track and trace the product. If you are unable to prove that you have returned the product via mail, we cannot be held liable for damage or losses made to the product. The deliverance address for returning products depends on the reason for return. When you want to return the product, please contact us at firstname.lastname@example.org, and we will send you the address for delivery.
* We will check all returned products. All goods must be returned in perfect condition, along with a copy of your initial invoice/delivery note. The product needs to be returned with its original package without signs of usage. The shipping costs for returns are charged on you, the customer. We will dismiss the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport
If everything is ok, we will reimburse your payment (duties, taxes and other expenses excluded). In case of a return, you will be charged for all shipping charges.
* If the original product is in any way faulty or does not conform to the order placed, we will gladly refund the purchase price paid, the return shipping cost; any customs, duties and goods taxes (upon proof of payment i.e. a receipt), plus the original shipping costs. Likewise, no good will be taken back if it shows signs of damage or interference, such as
- Natural wear and tear
- Events out of our control e.g. natural disasters
- Signs of improper use
- Interference by the customer or a third person
- Extreme use or extreme influence by the customer
The items can be sent to address displayed on the delivery note. All refunds will be issued based upon the original form of payment.
*No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport company which provides a track & trace service.